Reference

How We Handle Your Personal Data

At sir303 login, your personal data belongs to you — we collect only what we need to run your account, process payments via DANA, OVO, GoPay and QRIS…

Data collected: account & payment onlyDANA, OVO, GoPay, QRIS transaction recordsYou may request data access anytimeNo data sold to third partiesRetention period disclosed below
sir303 login How We Handle Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you need to access, correct, or remove the personal data we hold for your account, our privacy team is reachable through three direct channels.

Live Chat Open the live chat widget inside your account dashboard. Privacy requests submitted here are tagged automatically and routed to our data team within one business hour during 08.00–23.00 WIB.
Email Support Send your privacy request to our dedicated support address. Include your registered email and the specific data action you need — access, correction or deletion — and we will respond within 24 hours.
Account Settings Many data changes — email address, phone number, payment method nicknames — can be made directly in the Account Settings page without contacting support at all. Changes take effect immediately after verification.
DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Our data practices are built around one principle: your information serves your account and nothing else.

Cookie Usage

We use session cookies to keep you logged in and functional cookies to remember your preferred language and lobby view. No third-party advertising cookies are loaded on any page of our site without your explicit consent.

Payment Record Retention

DANA, OVO, GoPay and QRIS transaction references are retained for 12 months to support dispute resolution. After 12 months, records are anonymised and retained only in aggregate form — your name is detached from the entry.

Account Security

Login attempts are monitored in real time. After five consecutive failed attempts, your account is temporarily locked and a verification link is sent to your registered email. This applies across all devices including mobile and desktop.

Data Sharing Policy

We share your data only with the payment processors required to complete your DANA, OVO, GoPay or QRIS transactions. We do not sell, rent or share your profile with marketing networks or data brokers under any circumstances.

Your Right to Access

You may request a full export of the personal data we hold for your account at any time. We will deliver the export as a structured file to your registered email address within seven business days of your verified request.

Deletion Requests

If you close your account, you may also request permanent deletion of your personal data. We will action deletion within 14 business days, subject to any retention obligations that depend on local law in your jurisdiction.

Privacy Policy Questions We Hear Most

These are the questions we receive most often about how sir303 login handles personal data — covering what we store, how long we keep it, and what you can do about it. Each answer reflects the actual process your account goes through, not a general statement.

We collect your name, email address, verified mobile number and, when you make a deposit via DANA, OVO, GoPay or QRIS, the transaction reference and timestamp. We do not store full wallet credentials or card numbers on our servers.

We share data only with the payment processors needed to complete your transaction — for example, when you pay via GoPay or QRIS. We do not sell or share your profile with advertising networks, data brokers or any unrelated third party.

DANA, OVO, GoPay and QRIS transaction references are kept for 12 months to support any dispute you may raise. After that period, your personal details are detached and only anonymised aggregate records remain in our system.

Submit a data access request via live chat (08.00–23.00 WIB) or email. Include your registered email address and specify that you want a data export. We will deliver a structured file to your inbox within seven business days.

Yes. After closing your account, send a deletion request through live chat or email. We will permanently remove your personal data within 14 business days, except where retention is required and depends on local law in Indonesia.

We use session cookies to maintain your login state and functional cookies to remember your lobby preferences. No third-party advertising cookies are placed on any page without your explicit consent, and you can clear session cookies at any time through your browser settings.

After five failed login attempts your account is temporarily locked for security. A verification link is sent to your registered email. No additional data is collected during this process; the lockout log is deleted once you restore access.